Elderly man calls ‘Swiggy call centre’ after food not delivered, duped of Rs 3 lakh

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New Delhi: An elderly man fell victim to online scam as he allegedly lost over Rs 3 lakh when he tried to contact Swiggy customer care after he did not receive his order. The victim’s son in a series of posts on X alleged that his father called at Swiggy customer care number seeking refund when his food was not delivered on time but someone duped him of Rs 3 lakh.

How elderly man was duped

Nikhil Chawla said that his 65-year-old father found a number of “Swiggy call centre” after a quick search on Google. He alleged that the scammer initially duped his father of Rs 35,000. The elderly man again called the number after realising that he had lost Rs 35,000 and was asked to share his credit card details. The scammers allegedly copied his father’s SIM and cloned the phone to get details from his father and a transaction of over Rs 3 lakh was done.

“My dad has been victim of cyber time bank fraud. He ordered food from @Swiggy and he didn’t not get the order. So 3 – 4 hours later he called for refund and someone duped him for UPI for Rs 35,000 and took credit card details and copied his sim. Over Rs 3 lakh deducted @airtelindia,” Chawla said in a post on X. He appealed to the Delhi Police to help his father as he was in Kuala Lumpur, Malaysia, and shared a video on Instagram narrating the whole ordeal. Responding to his post, the Delhi Police asked him to register his complaint on the cyber ​​crime reporting portal https://cybercrime.gov.in or https://cyber.delhipolice.gov.in.

What Swiggy said

Taking note of the incident, Swiggy said that it does not have an official customer care number. “Hi Nikhil, as discussed on our call, Swiggy doesn’t have an official customer care number. For any issues, use our in-app chat support only. We encourage reporting this matter to the cybercrime authorities and will be able to support you with any information you need,” the company said.

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