Vistara Flight Cancellations: Guidelines for compensating passengers

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New Delhi: With Vistara Airlines cancelling flights on a daily basis, let’s have a look at the rules for air passengers to claim refunds in the case of cancellation and delay in flight. The Tata Group airline has cancelled over 100 flights this week due to non-availability of crew.

Flight cancellation compensation guidelines

If an airline cancels its scheduled flight, the Directorate General of Civil Aviation (DGCA) rules state that the airline has to facilitate affected passengers due to cancellation and delay in flight in accordance with its rules.

As per the DGCA rules, the airline is mandated to refund the ticket in case a passenger is not willing to travel on its alternate or the subsequent flight or on another airline’s plane.

The airline should refund in accordance with CAR Section 3, Series M, Part II.
The airline cannot levy any additional cost on a passenger if the individual is willing to opt for the alternate travel opportunities.

The airlines are required to provide meals and refreshments to the passengers who have already reported for their original flight at the airport while waiting for the alternate flight.

In case of flight delay, airlines are mandated to provide meals and refreshments, an alternate flight/full refund of ticket to the passenger or hotel accommodation (including transfers) depending on the total flight delay.

Important note: You will not be entitled for any compensation in case of Force Majeure Circumstances such as:

Natural disaster
Civil war
Political instability
Security risks
Insurrection or riot, flood, explosion, etc.
Government regulation or order affecting the aircraf.
Strikes and labour disputes causing cessation
Meteorological conditions
Cancellations and delays clearly attributable to Air Traffic Control (ATC)
Slowdown or interruption of work or any other causes that are beyond the control of the airline but which affect their ability to operate flights on schedule

Vistara Flights Cancellation

Vistara Airline is facing a tough time as several of its pilots have reported sick to protest against the revised pay structure. Vistara has around 1,000 pilots, including about 200 who are at various stages of training. The airline will soon be merged with Air India.

Meanwhile, taking note of the flight cancellations issue, the DGCA has asked Vistara to submit a daily report on the cancellations and delays.

Reports said that Vistara CEO met the pilots to discuss their problems. The Vistara officials reportedly assured the pilots that the issues will be sorted out by May.

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